~Pickup
   When you book a trip we will provide an approximate time/date. As the pickup day nears we will call you to confirm date and time of pickup. Weather, traffic conditions, and horses that are difficult to load or not ready for pickup impact our schedule. We will update you if our timing needs to be adjusted. On the day of the pickup we will call about one to two hours ahead to get any final directions that are needed and to provide a exact pickup time. If the pickup is before 6:00 AM we will call the evening before to finalize arrangements. It is very important that someone be available to answer the phone. Please provide any and all phone numbers you can. SOMEONE MUST BE PRESENT AT PICKUP AND HAVE EVERYTHING READY FOR PICKUP.

~layover
   When we need to stop, we stop at horse motels so that the horses can get off the trailer and in a stall. We have found that the horses do much better this way and arrive fresh and less stressed. And also, the driver can get rest and be fresh and safe for the next day.

~Delivery
   When you book a transport we will provide an approximate delivery date. We will update the delivery contact person if our timing needs to be adjusted. On the day of the delivery we will call about one or two hours ahead to get any final directions that are needed and to provide a better delivery time. If the delivery will be before 6:00AM we will call the day before to finalize arrangements. It is very important that someone be available to answer the phone. SOMEONE MUST BE AVAILABLE TO ACCEPT DELIVERY OF THE HORSE. We will let the pickup contact person know that the delivery was completed. Finally the remaining balance if any in CASH, MONEY ORDER, or CASHIERS CHECK will be required PRIOR to unloading the horse.

~How do i get ready for a transport
   The following paperwork MUST  be available at pickup
   *A current Negative Coggins (EIA).
   *A current health certificate, which are good for 30 days and must be valid THROUGH the time of delivery
   *All immunizations must be current. Please inquire with your vet. Horses should be vaccinated no later than two weeks before a transport. Some horses can have a negative reaction to vaccinations. The two weeks allows for the horse to recuperate if there happens to be any negative reactions.

~How do i book a transport
   Please fill out the quote form COMPLETELY and we will get back with you shortly with our availability and a quote and time frame for the transport.

~What are the terms and conditions for a shipment
   A 50% deposit is due when you book a shipment. We accept, CASH, MONEY ORDER, or CASHIERS CHECK. The balance due, if any, can be paid at the time of pickup or delivery. NO PERSONNAL CHECKS ACCEPTED.
   If you need to cancel please let us know no less than 14 days ahead of the scheduled transport day of pickup.
   Extra charges can result from the following.
   *Veterinary bills resulting from the need for treatment in route.
   *Additional tack not listed on the transport request.
   *A change of location of pickup or delivery
   *A difficult horse that takes more then 15 minutes to load or unload.
   *Delays in loading due to paperwork not being ready, or the horse not being ready, or the contact pickup person not available.
   *A difficult access road that was not discussed with us when the quote was made.

~Will my horse be insured?
  We as a third party cannot insure the horse. The horses well being and saftey is our number one goal. It is the horse OWNERS FULL RESPONSIBILITY for insuring their horse(s) if they desire. Check out our links for info on Equine Insurance.

~How often do we stop to give the horse a rest ?
   We stop every 3 to 4 hours to inspect the horses and provide water to drink and to give more hay if needed.

~Can i ship tack or other items with my horse?
   A halter and lead rope are required to ship with the horse.
   All items must be disclosed at the time you fill out the quote form and we will inform you if we can transport them items and if there will be an additional charge for them.
   We may accommodate last minute SMALL items if there is room and is the drivers decision as to whether transport theses items.

~Do we wrap the horses legs or place blankets on?
   We do not wrap legs, it creates a lot of heat in a horses legs nor do we blanket on our trips for the horses safety and health. Wraps have come undone and blankets have started to fall off. The horse may hurt himself or another horse by kicking to shed the item.

~What if my horse becomes ill on the transport?
   Should your horse become ill or injured, a veterinarian will be provided and the owner will be contacted. All fees related to the vet will be the owners responsibility.